Counterwave support.

Get in touch

Email us about anything: a bug, a level that feels unfair, an accessibility problem, or a purchase that did not go through. A person reads every message.

support@madebyharold.com

To get a useful answer on the first reply, include your iPhone model, your iOS version, and the app version from Settings › About inside the game.

How the game works

A wave travels toward you from the right. Touch anywhere and pull to shape the opposite wave, then let go to send it. Pull down to answer a wave that rises, up for one that dips, and further out to match a taller wave. When the two meet, they cancel — and the field drops into silence.

The closer your answer is to the exact opposite, and the closer to the middle of the field the two meet, the cleaner the cancellation.

Common questions

I bought Remove Ads and the ads came back

Open Settings › Restore Purchases in the game. Purchases are tied to your Apple Account, so this also restores them on a new iPhone. If the row says the store is unavailable, check your connection and tap it again; if it persists, email us.

The Remove Ads row says "Store unavailable"

The App Store could not be reached. It clears up on its own once your connection returns — tapping the row retries the lookup. Nothing is charged while it is showing.

My progress is gone

Progress is stored on your device only, so deleting the app deletes it, and it does not follow you to a new phone. We do not keep a copy, which means we cannot restore it — that is the trade for a game that needs no account and collects nothing.

When does the daily challenge change?

At midnight UTC. Everyone plays the same sequence for that date, and your first run of the day is the official one; after that you can practise as much as you like.

The motion or flashing bothers me

Turn on Settings › Reduce Effects in the game for a calmer field with shorter, gentler feedback. Counterwave also follows the system Reduce Motion setting in iOS Settings › Accessibility › Motion.

Can I turn off sound or haptics?

Yes — both are switches in Settings inside the game. Sound mixes with your own music rather than interrupting it, so you can play to whatever you are already listening to.

What is Playtest Data?

Counts of things like launches, runs, and how often a level is cleared, kept on your device to help us understand where the game is confusing. It is never uploaded. You can switch it off, read exactly what it holds, or delete it, in Settings › Playtest Data.

A level feels impossible

Fail the same level three times and a Stabilizer option appears on the results screen: a wider margin and slower waves so you can clear it, capped at one star. You can replay it later at standard difficulty for the full three.

Requirements

Counterwave runs on iPhone with iOS 17 or later. It plays entirely offline, with no account and no sign-in.

Privacy

What the game does and does not handle is written in plain language in the Counterwave privacy notice.

Company

Counterwave is published by Harold Digital LLC.